MaxContact Roadmap

Cloud-based contact centre software

Improvement 2
Feature 4
Feature Request 39
Planned
1
In Discovery: Per-Channel Speaker Separation in Spokn AI
In Progress
3
MaxContact Softphone – Connectivity & Reconnection Improvements
0
Infrastructure Upgrades
0
Chatbot Discovery
0
Contact Hub Improvements - UX Upgrades
Completed
50
Interface Improvements for Campaign Manager
30
Outbound Skill Based Routing
29
Speech Transcription
27
Contact Hub (formerly known as Web Agent)
25
Contact Level Time Zones
18
Outbound Skill-Based Routing – Iteration 2 – Reporting
16
Self-Serve Single Sign On (SSO)
13
Digital Transcript Download
12
Update Sound Files by Phone
11
User Transfer: Warm/Conference
10
Incoming Call Notifications
10
Contact Hub Improvements - Save Draft Interactions
4
Delete Call Recordings
4
Seeing The History Of A Record
3
Change IVR routes instantly with a click of a button or call
3
Dynamic IVR Routing via Phone
2
Ability To Hide Contact History In Contact Hub
2
Early Media - Create ringing tone when dialling
2
Additional Security for Dynamic Nailup
2
Increase SMS Character Count
2
Delete Digital Attachments
1
Infrastructure Improvement
1
Enhanced Filtering Functionality Coming to Spokn AI
1
Blind Transfers
1
Routing Priority for Replies & Reopened Interactions
0
System Performance Improvements
0
Speech Transcription Custom Dictionary
0
Spokn AI & Contact Hub Integration
0
Edit Contact Details in Contact Hub
0
MaxContact Integrations Marketplace - Embedding
0
Success Intelligence Beta – Spokn AI
0
Hubspot Marketplace Integration
0
Auto Convert Marketplace Integration
0
Softphone Test Tool
0
MaxContact Webchat API: Chatbot Transcript Transfer
0
Performance Improvements – Spokn AI
0
Searching Improvements -Spokn AI
0
Dominant Sentiment Calculations Improvements – Spokn AI
0
Custom Alert Tone for Dynamic Nailup
0
Spokn AI - Speech Analytics Improvements
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