MaxContact Features

Spokn AI will soon support per-channel speaker separation, designed to improve the accuracy and depth of your speech analytics. This enhancement brings several benefits:

• Accurately Identify Speakers: Automatically distinguish between agent and customer voices, providing clarity on who said what.
• Enhanced Transcription Accuracy: With clear speaker separation, transcriptions become even more precise, reducing errors and improving the reliability of insights.
• Detailed Interaction Insights: Gain granular data such as talk time, silence, and talk-to-listen ratios for both agents and customers, empowering your team with actionable analytics to improve performance.

This feature opens new possibilities for deeper conversation analysis and better customer engagement strategies.