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Roadmap
AI-POWERED CUSTOMER ENGAGEMENT PLATFORM
Improvement
2
feature
46
Planned
19
Outbound & Omni/Digital Channels
2
In Discovery: Per-Channel Speaker Separation in Spokn AI
In Progress
6
MaxContact Softphone – Connectivity & Reconnection Improvements
0
Infrastructure Upgrades
0
Chatbot Discovery
0
Contact Hub Improvements - UX Upgrades
Completed
50
Interface Improvements for Campaign Manager
31
QA Scorecard
30
Outbound Skill Based Routing
29
Speech Transcription
28
Contact Hub (formerly known as Web Agent)
25
Contact Level Time Zones
18
Outbound Skill-Based Routing – Iteration 2 – Reporting
16
Self-Serve Single Sign On (SSO)
13
Digital Transcript Download
12
Update Sound Files by Phone
11
User Transfer: Warm/Conference
10
Incoming Call Notifications
10
Contact Hub Improvements - Save Draft Interactions
4
Seeing The History Of A Record
4
Delete Call Recordings
3
Change IVR routes instantly with a click of a button or call
3
Dynamic IVR Routing via Phone
2
Early Media - Create ringing tone when dialling
2
Additional Security for Dynamic Nailup
2
Delete Digital Attachments
2
Increase SMS Character Count
2
Ability To Hide Contact History In Contact Hub
1
Infrastructure Improvement
1
Enhanced Filtering Functionality Coming to Spokn AI
1
Blind Transfers
1
Remove Delay Call Back Feature
1
Routing Priority for Replies & Reopened Interactions
0
Speech Transcription Custom Dictionary
0
System Performance Improvements
0
Spokn AI - Speech Analytics Improvements
0
Spokn AI & Contact Hub Integration
0
Edit Contact Details in Contact Hub
0
Success Intelligence Beta – Spokn AI
0
Hubspot Marketplace Integration
0
MaxContact Integrations Marketplace - Embedding
0
Auto Convert Marketplace Integration
0
Softphone Test Tool
0
MaxContact Webchat API: Chatbot Transcript Transfer
0
Performance Improvements – Spokn AI
0
Searching Improvements -Spokn AI
0
Dominant Sentiment Calculations Improvements – Spokn AI
0
Custom Alert Tone for Dynamic Nailup
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