MaxContact Roadmap

Cloud-based contact centre software

resilience & infrastructure 1
UI Redesign 1
Discovery 1
Improvement 2
Feature Request 40
Planned
0
In Discovery: Per-Channel Speaker Separation in Spokn AI
0
Enhanced Filtering Functionality Coming to Spokn AI
In Progress
0
MaxContact Integrations Marketplace - Embedding
0
Infrastructure Upgrades
0
MaxContact Softphone – Connectivity & Reconnection Improvements
0
MaxContact Webchat API: Chatbot Transcript Transfer
0
Incoming Call Notifications
0
Chatbot Discovery
0
Contact Hub Improvements - Save Draft Interactions
0
Contact Hub Improvements - UX Upgrades
0
Contact Hub Improvements - Unit Test Coverage
0
Performance Improvements – Spokn AI
0
Searching Improvements -Spokn AI
0
Phase 1: Per-Channel Speaker Separation in Spokn AI
0
Dominant Sentiment Calculations Improvements – Spokn AI
0
Custom Alert Tone for Dynamic Nailup
0
Success Intelligence Beta – Spokn AI
0
Spokn AI - Speech Analytics Improvements
Completed
50
Interface Improvements for Campaign Manager
30
Outbound Skill Based Routing
29
Speech Transcription
27
Contact Hub (formerly known as Web Agent)
25
Contact Level Time Zones
18
Outbound Skill-Based Routing – Iteration 2 – Reporting
16
Self-Serve Single Sign On (SSO)
13
Digital Transcript Download
12
Update Sound Files by Phone
11
User Transfer: Warm/Conference
4
Seeing The History Of A Record
4
Delete Call Recordings
3
Dynamic IVR Routing via Phone
3
Change IVR routes instantly with a click of a button or call
2
Additional Security for Dynamic Nailup
2
Delete Digital Attachments
2
Increase SMS Character Count
2
Early Media - Create ringing tone when dialling
1
Infrastructure Improvement
1
Blind Transfers
0
Spokn AI & Contact Hub Integration
0
Edit Contact Details in Contact Hub
0
Hubspot Marketplace Integration
0
Auto Convert Marketplace Integration
0
Softphone Test Tool
0
Speech Transcription Custom Dictionary
0
System Performance Improvements
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