MaxContact Roadmap

Cloud-based contact centre software

resilience & infrastructure 1
UI Redesign 1
Improvement 2
Feature Request 16
Planned
12
Digital Transcript Download
3
Delete Call Recordings
0
Delete Digital Attachments
In Progress
26
Contact Hub (formerly known as Web Agent)
23
Contact Level Time Zones
8
User Transfer: Warm/Conference
3
Confidential record history search
0
Speech Transcription Custom Dictionary
0
Spokn AI - Speech Analytics Improvements
Completed
50
Interface Improvements for Campaign Manager
30
Outbound Skill Based Routing
29
Speech Transcription
18
Outbound Skill-Based Routing – Iteration 2 – Reporting
16
Self-Serve Single Sign On (SSO)
12
Update Sound Files by Phone
3
Dynamic IVR Routing via Phone
3
Change IVR routes instantly with a click of a button or call
2
Additional Security for Dynamic Nailup
1
Infrastructure Improvement
0
System Performance Improvements
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