MaxContact Roadmap

Cloud-based contact centre software

resilience & infrastructure 1
UI Redesign 1
Discovery 1
Improvement 2
Feature Request 28
Planned
0
In Discovery: Per-Channel Speaker Separation in Spokn AI
0
Enhanced Filtering Functionality Coming to Spokn AI
0
Hubspot Marketplace Integration
0
Auto Convert Marketplace Integration
In Progress
2
Increase SMS Character Count
0
Contact Hub Connect
0
MaxContact Integrations Marketplace
0
Infrastructure Upgrades
0
Success Intelligence Beta – Spokn AI
0
Softphone Test Tool
0
Spokn AI - Speech Analytics Improvements
Completed
50
Interface Improvements for Campaign Manager
30
Outbound Skill Based Routing
29
Speech Transcription
27
Contact Hub (formerly known as Web Agent)
24
Contact Level Time Zones
18
Outbound Skill-Based Routing – Iteration 2 – Reporting
16
Self-Serve Single Sign On (SSO)
13
Digital Transcript Download
12
Update Sound Files by Phone
11
User Transfer: Warm/Conference
4
Seeing The History Of A Record
4
Delete Call Recordings
3
Dynamic IVR Routing via Phone
3
Change IVR routes instantly with a click of a button or call
2
Additional Security for Dynamic Nailup
2
Delete Digital Attachments
2
Early Media - Create ringing tone when dialling
1
Infrastructure Improvement
0
Spokn AI & Contact Hub Integration
0
Edit Contact Details in Contact Hub
0
Speech Transcription Custom Dictionary
0
System Performance Improvements
We are ⚡by Beamer
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