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Softphone Test Tool
Feature Request
In Progress
26 October 2024
The Softphone Testing Tool is designed to ensure agents experience the best possible connection while using MaxContact. It will:
- Test Media Accessibility: Ensure your agents can access the media they need, without interruptions.
- Monitor Latency & Browser Capabilities: Identify any delays or browser issues that could affect performance.
- Identify Network Blockers: Quickly detect any network connectivity or firewall blockers that might disrupt agent connectivity.
Ideal for businesses with hybrid work environments, this tool ensures your technology is running optimally, minimising downtime and maximising productivity. With the Audio Testing Tool, you can proactively flag and troubleshoot issues, keeping your team connected and focused.
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