MaxContact Features

The Softphone Testing Tool is designed to ensure agents experience the best possible connection while using MaxContact.

Here’s what it covers:

• Network: Ensure you’re online, authenticated, and your softphone server is properly configured.
• System Info: Verify your device, OS, and browser are compatible for optimal performance.
• Devices: Confirm your audio and microphone settings, permissions, and default devices for seamless communication.

Our testing tool provides a quick, visual overview of softphone readiness, eliminating the guesswork in troubleshooting. It flags allowing users to resolve potential issues, ensuring your team stays connected and focused on what matters most.