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Blind Transfers
Feature Request
Completed
28 October 2024
Allow blind transfers to a ringing line so that our agents don't spend unnecessary time on calls. These would be if we have an inbound caller on the line and need to transfer externally.
5 Comments
Drew
50 days, 7 hours ago
Status updated to 'Under review'
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Drew
50 days, 7 hours ago
Status updated to 'In Progress'
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Drew
50 days, 7 hours ago
Thank you for your valuable feedback and support for this feature! We’re excited to share that the team is actively working on implementing it as standard functionality for all calls. To make the most of this feature the call to the third party should be in a “ringing” status.
We’ll keep you posted with updates as we progress - stay tuned!
Thanks
MaxContact Product Team
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Drew
22 days, 16 hours ago
Great news! We have finished this feature and is available to our customers.
Here is a link to the Release Notes for this amazing new feature. For more information on this new option, see this guide https://maxcontact.freshdesk.com/en/support/solutions/articles/80001166074-release-notes-6-3-0
Thanks
MaxContact Product Team
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Drew
22 days, 16 hours ago
Status updated to 'Completed'
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Thanks for your feedback