MaxContact Features

Hi John
The history within WebAgent as you probably know was a simple dialogue that users could access if they had the relevant permission.
When it came to Contact Hub this concept was fully redesigned and became part of the core application under the Interaction History which hosts the full history of an interaction, the ability to see more information around that interaction, to store and view notes and to also see Spokn AI summaries for clients that have that licence.
I appreciate the clients concern, my question is mainly if we allowed this to be hidden via the permission it would also remove the notes functionality too, what are your thoughts on this?
Thanks
Drew

Thanks for replying quickly. Would you like to take that idea/question back to them?

Thanks for this. Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.

We may not be able to pursue this one immediately, but we will continue to monitor it for community input.

Thanks

MaxContact Product Team

Status updated to 'Under review'

'History of calls on contact hub' has been merged into this Feature

Status updated to 'In Progress'

Thank you for your votes and comments on this feature.

We’re currently designing how best to implement it. We’ll be repurposing an existing permission—renaming it and using it to control two areas of Contact Hub. The first is the ability to hide a contact’s history. When enabled, the History tab will no longer be visible.

Please note: this also removes the ability to add notes, as notes are closely tied to the History tab.

We’ll keep you updated as we make progress.

Thanks
MaxContact Product Team

Great news! We have finished this feature and is available to our customers in version 6.8.0.

Thanks

MaxContact Product Team

Status updated to 'Completed'