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Spokn AI & Contact Hub Integration
Feature Request
Completed
17 July 2024
Empower your agents with AI-driven insights from customer conversations. This integration brings a new level of intelligence to the customer history tab, offering AI-generated summaries of previous interactions, sentiment analysis, and full transcripts.
The connection between Contact Hub and Spokn AI enables a personalised and informed service, proactive problem-solving, and consistent quality.
Additionally, it supports scalability, and offers actionable insights for data-driven decision-making, ultimately driving customer satisfaction and business success.
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