MaxContact Features

We would like to have the ability to remove the option of agents delaying call backs. Currently they can postpone a call back by 15 minutes, 1 hour or 1 day. In a lot of cases the agents delay their call backs and never actually call them. This is bad for several reasons and we could really do with having the ability to turn this feature off in permissions maybe? This way agents would not be able to go ready if they have an overdue call back until they have called it. Thanks.