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MaxContact Webchat API: Chatbot Transcript Transfer
Feature Request
Completed
17 February 2025
Use our Webchat API to transfer chatbot transcripts and pre-chat question responses into Contact Hub. When a chatbot encounters a query beyond its capabilities, the conversation seamlessly transitions to an agent – complete with the full transcript. This ensures agents have the necessary context to review prior interactions, enabling smoother and more personalised customer engagements.
1 Comments
Drew
104 days, 21 hours ago
Status updated to 'Completed'
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