Suggest a Feature
Suggest a Feature
What would make MaxContact more useful to you?
0
MaxContact Webchat API: Chatbot Transcript Transfer
Feature Request
Completed
17 February 2025
Use our Webchat API to transfer chatbot transcripts and pre-chat question responses into Contact Hub. When a chatbot encounters a query beyond its capabilities, the conversation seamlessly transitions to an agent – complete with the full transcript. This ensures agents have the necessary context to review prior interactions, enabling smoother and more personalised customer engagements.
1 Comments
Drew
106 days, 19 hours ago
Status updated to 'Completed'
Reply
Thanks for your feedback