Hi, we have a few clients that require us to lose off batches (lists) after a specific period of time and when I do this, we lose all ability to report back to the client on results. It would be...
Temporary Queues. Currently we use the feature to add agents into the queue on a temporary basis, as far as we are aware, if left alone this will remove and agent from said queue at midnight. We are...
Could it be possible to have to option to show Inbound & Outbound Average Handle Time at Campaign Level separately as currently the current Average Handle Time is a combination of inbound &...
It would be great, for a billing and compliance perspective, if there was a way to safely manage CLIs in the system. The current process allows users to free type the CLI in the CTU/List pages - this...
the current solution for finding voicemail is not fit for purpose , its feels very backwards for a technology, we have tried to implement on 3 campaigns but pulled it back as its isn't fit for...
Hi there,
We have had a few requests from customers to have the Queue Name pull into the script, as you can do with list name etc....
I know that you can view it on the Agent side panel but for...
Please can we have the capability to be able to receive inbound calls when we have an active digital interaction.
By default the current system behaviour works but during quiet periods, we need to...
We would like to have visibilty on the history of a call back. At the moment I can see if a call back is set and when it is set for in 'Callbacks' but I cant see if it was called or if it went...