It would be great, for a billing and compliance perspective, if there was a way to safely manage CLIs in the system. The current process allows users to free type the CLI in the CTU/List pages - this...
the current solution for finding voicemail is not fit for purpose , its feels very backwards for a technology, we have tried to implement on 3 campaigns but pulled it back as its isn't fit for...
Hi there,
We have had a few requests from customers to have the Queue Name pull into the script, as you can do with list name etc....
I know that you can view it on the Agent side panel but for...
When an agent ends a call, they automatically go back to ready, meaning sometimes they don't have time to take notes etc.
Could a feature be added for there to be a delay option? So when an agent...
Spokn AI will soon support per-channel speaker separation, designed to improve the accuracy and depth of your speech analytics. This enhancement brings several benefits:
Our supervisors currently have the ability to manage agent presence on our old telephony platform, including the ability to change an agent’s status to “busy” or other statuses as necessary to manage...
Please can we have the capability to be able to receive inbound calls when we have an active digital interaction.
By default the current system behaviour works but during quiet periods, we need to...
We would like to have visibilty on the history of a call back. At the moment I can see if a call back is set and when it is set for in 'Callbacks' but I cant see if it was called or if it went...
We run into many problems with the bulk import of leads. We have a master list to hold data for inbound calls (the majority of our calls) but then when we want data for outbound calls we do a data...