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2
Change Agent's Status Remotely
Feature Request
Under review
28 October 2024
Our supervisors currently have the ability to manage agent presence on our old telephony platform, including the ability to change an agent’s status to “busy” or other statuses as necessary to manage call flow and workload. This feature is important for maintaining operational efficiency. Please confirm whether Max Contact offers similar presence management functionality for supervisors, if not, can this be developed as we will be moving all our campaigns over to Max Contact,.
2 Comments
Drew
240 days, 22 hours ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Reply
Drew
240 days, 22 hours ago
Status updated to 'Under review'
Reply
Thanks for your feedback