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Dashboard - New Stat Tile
Feature Request
Under review
03 November 2023
Could it be possible to have to option to show Inbound & Outbound Average Handle Time at Campaign Level separately as currently the current Average Handle Time is a combination of inbound & outbound.
2 Comments
Drew
one year, 237 days ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Owners
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Owners
Reply
Drew
one year, 237 days ago
Status updated to 'Under review'
Reply
Thanks for your feedback