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Contact Hub - Interactions & Voice

Feature Request

Under review 02 December 2024

Please can we have the capability to be able to receive inbound calls when we have an active digital interaction. By default the current system behaviour works but during quiet periods, we need to avoid idle time and allow agents to override themselves into the voice queue to receive inbound.

2 Comments

Drew

240 days, 22 hours ago

Thanks for this, I can appreciate there is a number of use cases where this would be useful.

Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.

We may not be able to pursue this one immediately, but we will continue to monitor it for community input.

Thanks

MaxContact Product Team

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