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Delay in agent being 'Ready'

Feature Request

Under review 30 April 2024

When an agent ends a call, they automatically go back to ready, meaning sometimes they don't have time to take notes etc. Could a feature be added for there to be a delay option? So when an agent finishes a call, there is a 1 minute delay for example, before they go back to ready?

3 Comments

Drew

one year, 140 days ago

Hi
Thanks for this. I would be keen to understand a little bit more around this, a user at the minute can end a call or digital interaction and stay in wrap while they write notes, update a CRM etc. Doesn't think already do what you are asking for, unless there is something we are missing from this?

Thanks

MaxContact Product Owners

0 votes

Drew

one year, 132 days ago

Hi

Thanks for the extra information, apologies I hadn't realised this was after a transfer. You are right this isn't possible at the minute.

Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.

We may not be able to pursue this one immediately, but we will continue to monitor it for community input.

Thanks

MaxContact Product Owners

0 votes

Drew

one year, 132 days ago

Status updated to 'Under review'

0 votes

Thanks for your feedback

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