Hello, Our customers have reported that they are having to constantly watch the chat as there’s no notification that we have responded. Would it be possible to add a sound notification is added for...
When an agent ends a call, they automatically go back to ready, meaning sometimes they don't have time to take notes etc.
Could a feature be added for there to be a delay option? So when an agent...
Good morning,
I’d like to request a new feature: a DNC (Do Not Call) calendar. This calendar should enable us to specify a date when contacts are added to the DNC list and set an expiry date for...
Spokn AI will soon support per-channel speaker separation, designed to improve the accuracy and depth of your speech analytics. This enhancement brings several benefits:
Our supervisors currently have the ability to manage agent presence on our old telephony platform, including the ability to change an agent’s status to “busy” or other statuses as necessary to manage...
Can I ask for API routes to create a callback (we would like to use that so clients can request a callback on our website and then I can create a callback through an API) and 2nd one to fetch...
It would be good to be able to choose an outcome if a call back needs to be cancelled.
For example -
I have called my customer but they told me to email them some details and call me back in 2...
We would like an API to download the call recordings to that we can gain access to these in a more regular basis, rather than waiting for the overnight process.