Hi team,
It would be great to be able to restrict the number of agents that can go into break at 1 time.
We have too many agents who log off during busy times and it would be good to lock this...
Hello, Our customers have reported that they are having to constantly watch the chat as there’s no notification that we have responded. Would it be possible to add a sound notification is added for...
Good morning,
I’d like to request a new feature: a DNC (Do Not Call) calendar. This calendar should enable us to specify a date when contacts are added to the DNC list and set an expiry date for...
Can I ask for API routes to create a callback (we would like to use that so clients can request a callback on our website and then I can create a callback through an API) and 2nd one to fetch...
It would be good to be able to choose an outcome if a call back needs to be cancelled.
For example -
I have called my customer but they told me to email them some details and call me back in 2...
Hi, we have a few clients that require us to lose off batches (lists) after a specific period of time and when I do this, we lose all ability to report back to the client on results. It would be...
We would love a feature of adding a note to break-statuses.
Meaning that when an agent changes status to an "active break" (basically anything other than Break-Break or Break-Lunch) they can add a...
Temporary Queues. Currently we use the feature to add agents into the queue on a temporary basis, as far as we are aware, if left alone this will remove and agent from said queue at midnight. We are...
Could it be possible to have to option to show Inbound & Outbound Average Handle Time at Campaign Level separately as currently the current Average Handle Time is a combination of inbound &...