We run into many problems with the bulk import of leads. We have a master list to hold data for inbound calls (the majority of our calls) but then when we want data for outbound calls we do a data...
When submitting a phone number on this screen to find call recordings (https://learndirect.maxcontact.com/ManagerPortal/Playback) it would be great to be able to link from external systems to this...
Can I ask for API routes to create a callback (we would like to use that so clients can request a callback on our website and then I can create a callback through an API) and 2nd one to fetch...
Hi, we have a few clients that require us to lose off batches (lists) after a specific period of time and when I do this, we lose all ability to report back to the client on results. It would be...
Hi. As our agents currently work from scripts it is essential that they are able to transfer a call to another queue within Max Contact from the script. (Lead gen to account managers queue)....
We would love a feature of adding a note to break-statuses.
Meaning that when an agent changes status to an "active break" (basically anything other than Break-Break or Break-Lunch) they can add a...
Temporary Queues. Currently we use the feature to add agents into the queue on a temporary basis, as far as we are aware, if left alone this will remove and agent from said queue at midnight. We are...
Could it be possible to have to option to show Inbound & Outbound Average Handle Time at Campaign Level separately as currently the current Average Handle Time is a combination of inbound &...
It would be great, for a billing and compliance perspective, if there was a way to safely manage CLIs in the system. The current process allows users to free type the CLI in the CTU/List pages - this...