Hello, Our customers have reported that they are having to constantly watch the chat as there’s no notification that we have responded. Would it be possible to add a sound notification is added for...
Good morning,
I’d like to request a new feature: a DNC (Do Not Call) calendar. This calendar should enable us to specify a date when contacts are added to the DNC list and set an expiry date for...
Spokn AI will soon support per-channel speaker separation, designed to improve the accuracy and depth of your speech analytics. This enhancement brings several benefits:
We would like to have visibilty on the history of a call back. At the moment I can see if a call back is set and when it is set for in 'Callbacks' but I cant see if it was called or if it went...
We run into many problems with the bulk import of leads. We have a master list to hold data for inbound calls (the majority of our calls) but then when we want data for outbound calls we do a data...
When submitting a phone number on this screen to find call recordings (https://learndirect.maxcontact.com/ManagerPortal/Playback) it would be great to be able to link from external systems to this...
Can I ask for API routes to create a callback (we would like to use that so clients can request a callback on our website and then I can create a callback through an API) and 2nd one to fetch...
Hi, we have a few clients that require us to lose off batches (lists) after a specific period of time and when I do this, we lose all ability to report back to the client on results. It would be...
We would love a feature of adding a note to break-statuses.
Meaning that when an agent changes status to an "active break" (basically anything other than Break-Break or Break-Lunch) they can add a...
Temporary Queues. Currently we use the feature to add agents into the queue on a temporary basis, as far as we are aware, if left alone this will remove and agent from said queue at midnight. We are...