MaxContact Features

Temporary Queues. Currently we use the feature to add agents into the queue on a temporary basis, as far as we are aware, if left alone this will remove and agent from said queue at midnight. We are requesting a timer function be added to the temporary option. For example if we need a number of agents/agent to cover a department for period if time (covering busy periods, meetings, webchat etc…) So we could temporarily add say an agent into a queue for 2 hours, after which they well be removed and just revert to only being in their usual permanently assigned queues. We would also request a similar version of this were we could remove agents from a queue via the temporary option. Example we wish a team of agents to be dialling out only for the rest of a shift but require them the be back on their full queues the next day. We believe this would also be really useful for helping for managing queues. For example if we became very busy with calls inbound from one out utility clients, we