Features

There currently is no way to set the current date within the Custom Data Fetch plan, nor is there a way for the set date to dynamically change. It would be really useful to have this as we have...

Hi - is it possible to get a revenue report in the system as a standard report? Similar to how the Performance Summary and List Performance Reports have Success and Success Per Hour, it would be...

Ability to search for a list in campaign manager and find it in either the left hand side or parent.

Is it possible to add in the rules, (For last result code for example) an "IS BLANK" option. This will help with not pulling too much data and slowing the system down. Also it helps with reconciling the data...

Prevent agents from transferring customers to queues that are closed based on team-specific operating hours. Agents will only see queues that are currently open during transfer, ensuring a better...

when viewing the dashboard we cannot see if an agent is dealing with an email or live chat as the status shows as interacting. We also cannot see what queue the agent is taking the call, email of...

I'd like to suggest inclusion of hit rate / success per hour for leader board with total success. My team have different start times so currently those on longer shifts are always at the top and...

Provide the ability to add an announcement to the Pre-Chat form so that information can be shared.

The ability to view emails that in the queue but unassigned to an agent via the record history. Also allow us to be able to reply.

Our customer is asking if its possible to add in a feature where you can drag and drop call backs from 1 day to another. You would still need to go in and manually change the time but to easily move...