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What would make MaxContact more useful to you?
1
View Agents Queue & Interaction Type
feature
Under review
07 September 2024
when viewing the dashboard we cannot see if an agent is dealing with an email or live chat as the status shows as interacting. We also cannot see what queue the agent is taking the call, email of live chat for, This is essential when monitoring agents within a multi client environment. Can you change it so we can clearly see when an agent is on a call, email, live chat, WhatsApp or social. And what queue this is for? This is on the Home Dashboard.
3 Comments
Drew
one year, 129 days ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Reply
Drew
one year, 129 days ago
Status updated to 'Under review'
Reply
Drew
one year, 129 days ago
'Abilty to see what queue the agent is dealing wiht' has been merged into this Feature
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Thanks for your feedback