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Suggest a Feature
What would make MaxContact more useful to you?
1
Ability to View Un-assigned Emails
feature
Under review
07 November 2024
The ability to view emails that in the queue but unassigned to an agent via the record history. Also allow us to be able to reply.
3 Comments
Drew
one year, 129 days ago
Status updated to 'Under review'
Reply
Drew
one year, 129 days ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Reply
Drew
one year, 129 days ago
'Contact Centre Operations Manager' has been merged into this Feature
Reply
Thanks for your feedback