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Suggest a Feature
What would make MaxContact more useful to you?
1
Restrict Team Transfers to Open Queues
feature
Under review
02 September 2024
Prevent agents from transferring customers to queues that are closed based on team-specific operating hours. Agents will only see queues that are currently open during transfer, ensuring a better customer experience and avoiding unnecessary escalations.
2 Comments
Drew
one year, 129 days ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Reply
Drew
one year, 129 days ago
Status updated to 'Under review'
Reply
Thanks for your feedback