Our customer is asking if its possible to add in a feature where you can drag and drop call backs from 1 day to another. You would still need to go in and manually change the time but to easily move...
would it be possible to look into getting historical call back data available withing the callbacks tab, currently we are only able to see overdue for the currently day and would like to view past...
We would like to have the ability to remove the option of agents delaying call backs. Currently they can postpone a call back by 15 minutes, 1 hour or 1 day. In a lot of cases the agents delay their...
Using the list data manager if we need to move leads between lists based on the date range of a field - if you run the template to move leads once a week then you have to go in and move the date...
I currently run multiple lists across multiple campaigns. I have over 300 + I want to deactivate from the Management>Lists. Currently I need to click 1 by 1, select list > Deactivate. Select...
sometimes, a call may disconnect/hang up, but then call back and re-connect with another adviser, is there a way of highlighting when there is a live interaction for a particular contact?
This would...
We monitor fresh leads ad how quickly we get to the fresh leads. To make this easier, we would like a wallboard widget that shows fresh eligible leads. A fresh eligible leads is a lead that is...
As a supervisor, when running a blended environment I need to be able to see whether the calls my agents are on are inbound or outbound, so that I can monitor performance effectively.