It would be incredibly helpful and time-saving to have a bulk add feature for importing these numbers and their mappings into the system. Currently, having to add each number individually is quite...
Hi team,
Is it possible to look at a training wizard that sits within Max and helps with certain requests.
For example - setting up a new campaign.....it runs you through the basics of whats...
Within the Record Eligibility page we can see numbers for amounts eligibile, but it would be good to be able to click the numbers and see the list of leads behind the number, the IDs, customer name...
I would be interested in a lock option on the script, so when I place a button I can lock this to stay at a certain point. So if I get a new button and move it over the locked button wouldn't move
We would like to request that there is an option to block SMS messages and emails coming through in a similar way to how we can block a number from calling. On our service, we do unfortunately...
We’re working on enhancements for the Softphone, it will have better reconnection logic, failover mechanisms, and user notifications. These upgrades ensure reliable communication even during network...
Hi team,
It would be great to be able to restrict the number of agents that can go into break at 1 time.
We have too many agents who log off during busy times and it would be good to lock this...
Hi. As our agents currently work from scripts it is essential that they are able to transfer a call to another queue within Max Contact from the script. (Lead gen to account managers queue)....