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Restrict the number of agents in a status (Break)
Feature Request
Under review
16 June 2025
Hi team,
It would be great to be able to restrict the number of agents that can go into break at 1 time.
We have too many agents who log off during busy times and it would be good to lock this down.
Thanks
John
2 Comments
Drew
86 days, 7 hours ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Reply
Drew
86 days, 7 hours ago
Status updated to 'Under review'
Reply
Thanks for your feedback