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Transfer to queue from script

Feature Request

Under review 09 August 2023

Hi. As our agents currently work from scripts it is essential that they are able to transfer a call to another queue within Max Contact from the script. (Lead gen to account managers queue). Currently the only option is to transfer to a number from the address book. Can we add a queue to the address book perhaps? Thanks.

2 Comments

Drew

2 years, 26 days ago

Thanks for this, I can appreciate there is a number of use cases where this would be useful. The ability to transfer to a queue exists at present using the WebAgent interface but not in the script.

Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.

We may not be able to pursue this one immediately, but we will continue to monitor it for community input.

Thanks
MaxContact Product Owners

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