Features

This feature relates with wallboard editor, where it already implemented to add a audio file .wav to announce inbound calls, can we add that same feature to announce the sales. The tile we are using...

Currently we raise a ticket if we need to see the route through the IVR that a specific call takes as this is only available via the database. It would be incredibly helpful if this could be...

Clone IVR elements from tree to tree, and clone time checks

Live chat - need to monitor agents current chats and take over if needs be. like coaching

We require to complete a questionnaire for customers following an email we send, that they can respond to and we can report on and see individual responses when required.

Is there anyway to add in Ready time as a stat for the widgets in Dashboard. Ready time % is an option but not ready time. Thanks

This would make it easier for a customer to transfer a call, they would have all the relevant queues. Then for example the IVR queues wouldn't be available to them, less chance of being transferred...

Is it possible to note which list an agent has taken a call on? On the campaign you can see the number of agents logged in, and the number talking.....but it would be good to see which list the call...

We would like the ability for more than one user to monitor/coach an advisor at once.

Use Case: An agent handles a chat, closes then receives another or the agent goes on break. The customer reopens the chat on the same day. The system will attempt to distribute that chat to the...