at the moment on script only the email/SMS buttons disappear.
From a business point of view having the ability of script only is great for admin teams who don't need to speak to the customer but...
we use the lead ID/Customer history number for reference a lot, this would be great to see and cross reference on the history tab and cross ref Ticket history with which customer/lead ID it was
Good Afternoon Team.
I hope you are well.
We recently created an “escalation” IVR for two teams. However, after setting up the steps including tagging, setting this up, and making it available...
This feature relates with wallboard editor, where it already implemented to add a audio file .wav to announce inbound calls, can we add that same feature to announce the sales.
The tile we are using...
Currently we raise a ticket if we need to see the route through the IVR that a specific call takes as this is only available via the database. It would be incredibly helpful if this could be...
We require to complete a questionnaire for customers following an email we send, that they can respond to and we can report on and see individual responses when required.