Suggest a Feature
Suggest a Feature
What would make MaxContact more useful to you?
1
Live monitoring of interactions
Feature Request
Under review
24 November 2023
Live chat - need to monitor agents current chats and take over if needs be. like coaching
2 Comments
Drew
one year, 334 days ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Owners
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Owners
Reply
Drew
one year, 334 days ago
Status updated to 'Under review'
Reply
Thanks for your feedback