Features

When submitting a phone number on this screen to find call recordings (https://learndirect.maxcontact.com/ManagerPortal/Playback) it would be great to be able to link from external systems to this...

When clients reply the pre chat questions it is not saved in the history interaction for the agent, it would be good if we had this saved under the agent history interaction.

Users are able to add new columns to table in the 'Table Manager' but there is no way to delete columns once they've been created

We would like an API to download the call recordings to that we can gain access to these in a more regular basis, rather than waiting for the overnight process.

A request from a valued client... New callback type where a customer will be called however this would be by all agents.

Hi Team, Is it possible to add a Queue widget or element to the script editor? I know the agent can see which Queue the call is coming from via the right hand panel, but having it on the script...

at the moment on script only the email/SMS buttons disappear. From a business point of view having the ability of script only is great for admin teams who don't need to speak to the customer but...

we use the lead ID/Customer history number for reference a lot, this would be great to see and cross reference on the history tab and cross ref Ticket history with which customer/lead ID it was

Good Afternoon Team. I hope you are well. We recently created an “escalation” IVR for two teams. However, after setting up the steps including tagging, setting this up, and making it available...

It would be of great benefit if the callback manager page/column includes the last result code.