sometimes, a call may disconnect/hang up, but then call back and re-connect with another adviser, is there a way of highlighting when there is a live interaction for a particular contact?
This would...
We monitor fresh leads ad how quickly we get to the fresh leads. To make this easier, we would like a wallboard widget that shows fresh eligible leads. A fresh eligible leads is a lead that is...
As a supervisor, when running a blended environment I need to be able to see whether the calls my agents are on are inbound or outbound, so that I can monitor performance effectively.
As a supervisor, I need to see my agents true call length so that I can support and monitor effectively. Currently when a call status is changed such as placing on hold the agent grid call timer...
Currently you only get a ping sound notification when a WhatsApp interaction comes through to agents but would be really useful to have a pop up notification as well so that agents do not miss any...
Hi there,
It would be great to be able to bulk download all numbers that are in the inbound numbers page.
It's been requested a couple of times where customers manage their numbers in an external...
We have had a request from a customer who would like to add the option to search for a lead by list as well as number/name.
They have the same customer in Max across multiple campaigns and want...
Just in respect of designing dashboards, it would be nice to set a colour scheme/palette and have any tiles apply the same colours rather than having to copy across hex codes or duplicate tiles and...
Hi Team,
Is it possible to add a Queue widget or element to the script editor?
I know the agent can see which Queue the call is coming from via the right hand panel, but having it on the script...