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Show Pre-chat Responses in History Side Panel
feature
Under review
18 December 2025
When clients reply the pre chat questions it is not saved in the history interaction for the agent, it would be good if we had this saved under the agent history interaction.
4 Comments
Drew
23 days, 22 hours ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
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Drew
23 days, 22 hours ago
Status updated to 'Under review'
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Drew
23 days, 22 hours ago
'Search leads history in contact hub' has been merged into this Feature
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Drew
23 days, 22 hours ago
'Company name no showing on the chat history' has been merged into this Feature
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Thanks for your feedback