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1
Queue Widget In A Script
Feature Request
Under review
20 July 2023
Hi Team, Is it possible to add a Queue widget or element to the script editor? I know the agent can see which Queue the call is coming from via the right hand panel, but having it on the script at the top will help identifying the Queue quicker. Thanks John
2 Comments
Drew
2 years, 165 days ago
Status updated to 'Under Review'
Reply
Drew
2 years, 164 days ago
Thanks for this. I would be keen to understand a little bit more around the use case, we can appreciate users need to know the queue the call was received on however as you have said this is already present in the right hand side panel. We are keen to understand how being able to add this into the script as a widget would increase the time it takes for a user to see this?
Thanks
MaxContact Product Owners
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MaxContact Product Owners
Reply
Thanks for your feedback