This would make it easier for a customer to transfer a call, they would have all the relevant queues. Then for example the IVR queues wouldn't be available to them, less chance of being transferred...
Is it possible to note which list an agent has taken a call on? On the campaign you can see the number of agents logged in, and the number talking.....but it would be good to see which list the call...
Use Case: An agent handles a chat, closes then receives another or the agent goes on break. The customer reopens the chat on the same day.
The system will attempt to distribute that chat to the...
We have had two incidents this year whereby one of our Bridge Campaigns has been stopped in error.
As a result, we were unable to divert callers to an external number temporarily.
As this incident...
Rather than being a Campaign Setting Control - would it be possible to set the Undroppable as a Campaign/List option at CTU level?
This is with the logic that we can have designated Campaigns and/or...
The on/off toggle for emergency routing is an excellent feature which saves a substantial amount of time before and after bank holidays.
Unfortunately I can no longer use this as the approx 60 lines...
Hello,
Would it be possible to add the ability to amend/remove the prioritising of phone numbers when there is multiple numbers on accounts - i.e. removing this completely and allowing the dialler...