We have had two incidents this year whereby one of our Bridge Campaigns has been stopped in error.
As a result, we were unable to divert callers to an external number temporarily.
As this incident...
Rather than being a Campaign Setting Control - would it be possible to set the Undroppable as a Campaign/List option at CTU level?
This is with the logic that we can have designated Campaigns and/or...
The on/off toggle for emergency routing is an excellent feature which saves a substantial amount of time before and after bank holidays.
Unfortunately I can no longer use this as the approx 60 lines...
Hello,
Would it be possible to add the ability to amend/remove the prioritising of phone numbers when there is multiple numbers on accounts - i.e. removing this completely and allowing the dialler...
Would it be possible to have the ability to filter the "Successful Calls" live stat on the dashboard to specific teams. Currently it only shows the calls for a whole campaign and you cannot filter it...
Currently it is only possible to see successes based on disposition-deemed successes. If you have a dispo that counts as 2 and another that counts as 1, you would see 3. But it is technically 2...
When an advisor dials several campaigns, stats for callbacks are showing under the campaigns that the agent is currently logged into rather than the campaigns that the callback is for. Wall...
Currently theres no report which shows the agents who had zero successes on a daily basis. There are the performance reports but they are mixed in with agents who had made sales on any given day. The...
Hello,
Currently there is no stat tile for how many DMC's an agent has had that day. There is DMC% but it would be really helpful if there was a way they could see how many DMC they had made.
It...