As a supervisor, I need to see my agents true call length so that I can support and monitor effectively. Currently when a call status is changed such as placing on hold the agent grid call timer...
Currently you only get a ping sound notification when a WhatsApp interaction comes through to agents but would be really useful to have a pop up notification as well so that agents do not miss any...
Hi there,
It would be great to be able to bulk download all numbers that are in the inbound numbers page.
It's been requested a couple of times where customers manage their numbers in an external...
We have had a request from a customer who would like to add the option to search for a lead by list as well as number/name.
They have the same customer in Max across multiple campaigns and want...
You can only get a max number of 1000 results from record history. So if you want data from Mon-Sunday and its more than 1000 you have to do in more than one download which can take a long time. Even...
Just in respect of designing dashboards, it would be nice to set a colour scheme/palette and have any tiles apply the same colours rather than having to copy across hex codes or duplicate tiles and...
When exernall diverting a call using the IVR we would like the ability to present the customer CLI. We have a few clients who we externalling divert calls to and they can't utilise their functionality on...
Similar to what we have on the IVR page for telephone options, i believe it would also be beneficial to have a blackout days option for the interaction channels