Suggest a Feature
Suggest a Feature
What would make MaxContact more useful to you?
1
True call length
feature
Under review
28 February 2025
As a supervisor, I need to see my agents true call length so that I can support and monitor effectively. Currently when a call status is changed such as placing on hold the agent grid call timer resets.
2 Comments
Drew
305 days, 23 hours ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Reply
Drew
305 days, 23 hours ago
Status updated to 'Under review'
Reply
Thanks for your feedback