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Suggest a Feature
What would make MaxContact more useful to you?
1
Restrict What Queues An Agent Can Transfer To
feature
Under review
31 January 2024
This would make it easier for a customer to transfer a call, they would have all the relevant queues. Then for example the IVR queues wouldn't be available to them, less chance of being transferred to the wrong queue.
3 Comments
Drew
2 years, 66 days ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
I do want to share that you could achieve this with the existing functionality by implementing our tagging functionality. If you need any future information around this please take a look at a Knowledge Base or reach out to our Support Team.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Owners
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
I do want to share that you could achieve this with the existing functionality by implementing our tagging functionality. If you need any future information around this please take a look at a Knowledge Base or reach out to our Support Team.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Owners
Reply
Drew
2 years, 66 days ago
Status updated to 'Under review'
Reply
Drew
2 years, 66 days ago
'Allow agents to transfer to specific queues' has been merged into this Feature
Reply
Thanks for your feedback