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What would make MaxContact more useful to you?
3
Cancel/Delete a Callback & Set Outcome
feature
Under review
22 July 2025
It would be good to be able to choose an outcome if a call back needs to be cancelled. For example - I have called my customer but they told me to email them some details and call me back in 2 weeks. In that 2 weeks, the customer emails me saying I want to proceed and the sale is done. However I need to remove the call back and disposition it as SALE. At the moment, if I make the call back Public, it removes the call back but follows the previous re calls. Is there anyway I could disposition it as SALE without having to call the customer back?
4 Comments
Drew
23 days, 17 hours ago
Thanks for this, I can appreciate there is a number of use cases where this would be useful.
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
Your suggestion has been queued up for prioritisation. Feature suggestions are prioritised based on the value to our broader customer community and the product roadmap.
We may not be able to pursue this one immediately, but we will continue to monitor it for community input.
Thanks
MaxContact Product Team
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Drew
23 days, 17 hours ago
Status updated to 'Under review'
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Drew
23 days, 17 hours ago
'Custom Data Fetching - Does Not Contain Clause' has been merged into this Feature
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Drew
23 days, 17 hours ago
'Cancelling Callback' has been merged into this Feature
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Thanks for your feedback